CLIENTS OF VODAFONE SPEAK OUT!
Ag Chairman Christian Azu of IUAG |
On numerous occasions that we individually had problems with our fixed broadband lines it took well over 21 days for technical staff to attend to us and sometimes, they would virtually fail to attend to our complaints. We are of the view that instead of hurriedly capping its clients, Vodafone Ghana Limited should be thinking of improving service quality by being proactive.
The Internet Users Association of Ghana (IUAG) writes to express its disapproval of the price hike as well as impress upon all stakeholders, particularly the National Communication Authority (NCA) and the Ministry of Communications (MOC) to intervene and have these issues resolved amicably.
On 14th November, 2012, Vodafone Ghana sent text messages to some selected clients to inform them of their intent to change their billing system to a capping system. Vodafone indicated in the correspondence that “Dear Customer from November 28Th 2012 your fixed broadband package will have 15GB of internet allowance valid for 30 days. Your monthly fee will be G¢65.00 per month.”
Additionally, on 15th November, 2012 Vodafone once again sent a message with the following content; “Dear Customer yesterday’s fixed broadband text message was for new customers only. Your new 15GB allowance starts on 15th December, 2012, Thank you.”
Following the text messages stated above, we the Internet Users Association of Ghana are of the view that Vodafone Ghana Limited is trying to grab more profits from the growth in Internet Services. We are also of the view that even though Vodafone has the right to cap, it would have been appropriate to involve all stakeholders especially when the increase in price goes beyond 270%.
We as a group think that Vodafone Ghana Limited is only being abusive by trying to take advantage as first movers (because of the Monopoly they enjoy). Instead of providing clients with faster speeds for users and encouraging the growth of services that would require users to upgrade to those speeds, they have taken control of the last mile and have started changing bytes. Inadvertently, instead of paying more for better services, customers are being forced to pay more for what they use. This model works for certain industries like the petroleum and electricity industries.
When it comes to “encouraging more usage and innovation” through the internet, with the aim of bridging the global information divide, the utility model seems short sighted and they should think this same way. For example what would have happened if Intel had told game developers or even Microsoft not to write software that would stress its chips or penalize programmers for every megahertz of data they used over a certain threshold? We would have ended up with crappy software running on slower machines. However, Intel encouraged people to write software for its chips and invested billions of dollars in making them faster so people would migrate.
Judging from Vodafone’s action, we the clientele want to draw the attention of all stakeholders and Ghanaians to the fact that it is high time we looked at the internet as a source of continued innovation instead of a means of amassing unrealistic wealth to the detriment of the ordinary Ghanaian.
We need to categorically state and draw your attention to the fact that we have as a group made frantic efforts to meet the management of Vodafone Ghana Limited to express our disapproval and also have a dialogue with the aim of coming to a compromise, but they (Vodafone) have thwarted all our efforts to meet them.
On 20/12/2012, we moved to the corporate offices of Vodafone and requested to meet management or schedule a meeting for the amicable resolution of this issue. We were met by one Kofi Mbro (The Head of Corporate Security) who promised to take our plight up to the right quarters and thus scheduled a follow-up meeting that was to discuss our grievances. This meeting was to take place at the Vodafone Head Office, Circle, on 24/12/2012 but the management of Vodafone failed to turn up. Rather they re-scheduled the meeting to 27/12/2012. We obliged to their delay tactics and when 27th December, 2012 finally came they once again failed to show up. This attitude has made us to come to the conclusion that the management is using this trickery to buy time and to refuse to heed to our request for a meeting with them.
Conclusively, we are of the view that whilst other businesses like stores or general commerce gives loyalty rewards to customers who keep coming, Vodafone now sees its clientele as “Bandwidth hogs”.
It is also a known fact that the cap implementation which has just taken place is seriously harmful to innovation due to the price hikes.
We therefore wish to appeal to all stakeholders to impress upon Vodafone Ghana Limited to:
1. Provide quality and reliable service at all times
2. Give quick response to clients’ complaints at all times.
3. Allow old pricing to stand, thus GH¢70.00 for unlimited access to Data at 2mbps or GH¢180.00 for unlimited access to Data at 12mbps rather than cap at ¢65.00 for 15GB of data (a situation that will widen the global information divide).
4. Give clients prior notice on Policy changes as well as have an avenue to address client grievances before the implementation of such policies.
5. Avoid the imposition of harsh price/tariffs on clients with the aim of amassing wealth for them to the detriment of the ordinary Ghanaian.
6. Give clients a one month compensatory data package losses which came as a result of inefficient communication and abrupt disconnection of service.
Signed
AG.CHAIRMAN (Christian Azu)
SECRETARY (Reeston M. VONDEE)
Organizer (Kingsley Iheme)
Member (Isaac Yeboah)
cc:
National Communications Authority,
Ministry of Communications,
EDITORIAL
COMMENDATION
The Insight is
starting the new year with something unusual and yet so very important.
We highly commend Parliament especially the minority during
the president’s delivery of the state of the Nation Address.
This commendation is unusual because in the past we have
castigated parliament for the unruly behaviour of some of its members during
such addresses.
The Insight believes
that parliament ought to be a platform for serious debates on the national
situation and should not be reduced to a den of rabble rousers.
It is our hope that parliament will continue to demonstrate
a very high level of maturity from now on.
We salute parliament.
CPP NEW YEAR
MESSAGE
We have entered a New
Year and the Convention People’s (CPP) wishes each and every one a Healthy,
Happy and Prosperous New Year.
Much has happened during the past twelve months with many events and
incidents, which have impacted on many lives. Our hearts are with the families
and friends of all the victims of accidents and tragedy.
Samia Yaba Nkrumah |
Though we have had the all-important 6th election of our 4th Republic,
some challenges remain for our democracy.By all standards however we have every
reason to be thankful for good fortune in many homes, in many respects and for
the continuing peace of our nation.
The aspirations of every Ghanaian can be summed up in a single sentence: to achieve a higher living standard by improving living conditions for people, and providing increased opportunities for employment.
The aspirations of every Ghanaian can be summed up in a single sentence: to achieve a higher living standard by improving living conditions for people, and providing increased opportunities for employment.
While some have found hope, a great many more are affected by the
consequences of the common evils of poverty, disease, ignorance, mismanagement
and corruption. The increasing cost of living, soaring unemployment,
constricting space for economic opportunities and generally economic
difficulties confront the majority of Ghanaians.
Our aspirations for every citizen are for a better healthcare system, a better access to quality education and easier and equal access to opportunities, particularly for the youth.
The role of the youth in particular is critical, they must be strong, of good character, of great moral courage, humble, hardworking, polite, responsible, reliable and scrupulously honest, for these are the virtues on which we can build Ghana and make it a prosperous and happy place to live.
Our aspirations for every citizen are for a better healthcare system, a better access to quality education and easier and equal access to opportunities, particularly for the youth.
The role of the youth in particular is critical, they must be strong, of good character, of great moral courage, humble, hardworking, polite, responsible, reliable and scrupulously honest, for these are the virtues on which we can build Ghana and make it a prosperous and happy place to live.
The Youth must
remember that the world is still a parasitic one in which ten per cent of the
world’s population live in luxury on the labours of
the other ninety per cent. It is against this system that the CPP exists to
fight.
In or out of parliament we will continue
to be the voice of the voiceless, champion the cause of the weakest and
disadvantaged in our society. We will continue to be the Social Conscience of
the nation.
The CPP will march forward with Ghana’s youth who must at all times
remember that the Convention People’s Party will stand behind them as the
bulwark of their assumptions.
We must look to this
New Year and in the next four years as a new age for our country, a new age to
hold government truly accountable, as a new opportunity to restore hope and
optimism.
As we learn from the failures of the past, we must use lessons learnt
from this election to ensure that our country is taken on a path of
self-reliance, self-sufficiency and away from dependency.
This is the time for
everyone who loves this country to reject apathy, indecision and mismanagement
and help shape in our country, an age of delivery, delivery on the basics of
life.
An age where the national wealth must be built up and used for the
welfare and happiness of our citizens. An age where the citizens of this
country share in the economy of the country and have control over it.
True to its tradition the CPP has lead the way with women in Leadership.
We will now break new ground with the youth in leadership.
We remain strong, united and determined to live up to our aims and objectives to enhance Ghana’s development and prosperity.
We wish all Ghanaians a PEACEFUL, HEALTHY, HAPPY AND PROSPEROUS NEW YEAR.
God bless you
God bless Ghana
Samia Yaba Nkrumah
We remain strong, united and determined to live up to our aims and objectives to enhance Ghana’s development and prosperity.
We wish all Ghanaians a PEACEFUL, HEALTHY, HAPPY AND PROSPEROUS NEW YEAR.
God bless you
God bless Ghana
Samia Yaba Nkrumah
Chairperson and Leader
Africa, the contested land
By Kwesi
W. Obeng./ African Agenda.
IN
the middle of the ongoing global economic crisis, natural resource endowed
African
countries from Angola through Ghana to Zambia continue to record staggering
economic
growth rates, an average of six per cent.
But
not only have these heady expansion of African economies been without jobs, the
spread of the newly created wealth is controlled by a tiny minority (mainly multinational
extractive companies and a small part of local elites).
With
an insignificant exception, these natural resources mainly minerals, oil,
fisheries
and
forestry products are shipped out of the continent in their raw state. As a
result,
these high growth rates are both not sustainable and can never transform the
structure
of the African economy to benefit the larger population.
It
is against this backdrop that minerals, land, fisheries and forestry headlined
this
year's edition of the biannual African Development Forum (ADF) held in Addis
Ababa,
Ethiopia from October 23-23, 2012. The rational for the four thematic areas go,
of
course, far beyond the simple fact that the price of mineral commodities and
other
natural
resources of which, Africa is heavily endowed are going up as global demand
remains
high and set to remain so in the foreseeable future.
Jointly
organized by the United Nations Economic Commission for Africa
(UNECA),
the African Union Commission (AUC) and the African Development Bank
(AfDB),
the forum, eighth in the series, was on the theme “Governing and Harnessing
Development” and the working document was effectively the African
Mining Vision
(AMV). The AMV, adopted by African leaders at a summit in 2009, is
a pragmatic vision
designed by Africans and broadly sets out a framework for the
structural transformation
of the continent's economy using the minerals sector as the
catalyst.
Focused discussions at the forum were held in four parallel
sessions over the four thematic areas of minerals, land, fisheries and
forestry. The land parallel session was on the theme: Land and Africa's Development
Future: Governing the Risks and Opportunities of Large-scale Landbased Investments.
Sessions
At the parallel thematic breakout session on land chaired by the
African Union
Commissioner for Rural Economy and Agriculture, Rhoda Peace
Tumisiime, participants expressed worry over the rush on African lands, the
accelerated pace at which African countries where parceling their most valuable
and arable lands to external actors, the lack of comprehensive land policy in most
African countries and the poor land administration systems.
Indeed, as the pressure on Africa's lands from both local and
international actors increases, it is estimated that by 2025 Africa's
population will converge with both China and India, the world's two most
populous countries. The continent's population will then surge ahead of these
two countries from 2030 and become even more dependent on land.
In Africa, unlike many other parts of the world, land is a
fundamental socio-economic and cultural asset. A rising population across
Africa will inevitably impose an even greater pressure on the continent's land.
Up to two-thirds of Africans depend on agriculture and land for
their livelihood and
income. The last few years have been marked by an intense
competition for land in Africa by both local and international actors as
countries short of agricultural land
look to Africa as an alternative.
With the sharp rise in international investor interest in the
continent's lands, states in Africa have come under enormous pressure to
allocate arable lands for a range of activities with a sizeable share going to export-oriented
crop production to satisfy the home countries of the investors and local
elites. In some cases the acquisitions are for speculative purposes and not
necessarily for use in productive ventures to create jobs, produce food and
generate incomes contrary to promises leading up to these acquisitions.
The rush on Africa for arable lands by both local and
international investors is complicated by the complex governance of land
including aspects of its ownership, use and management across the continent and
Africa's soaring population, urbanization and industrialization. These problems
are compounded even further by the limited definition and recognition of
customary and religious practices in modern law, ill-defined roles of land
management public institutions.
A number of studies including one by the United Nations Food and
Agriculture Organisation (FAO) and some IFIs, show that Africa has become the
site for the most speculative land deals. A 2011 World Bank study “Rising Global
Interest in Farmland” indicates that large-scale farmland deals amounted to about
45 million hectares and half of this was acquired in Africa in 2009 alone.
Africa holds an estimated 60 per cent of the world's
non-cultivated land area that is suitable for cropping major staples of the continent.
The notion of land availability has contributed a great deal to the local but
more importantly international interest and investments in African lands.
The food crisis from 2007 triggered a scramble for land in Africa
but also elsewhere in the developing world. The rising food prices and quest for
cheaper and more sustainable sources of energy have turned global attention to Africa
to produce food and biofuels for export even as it relies itself on importation
of food.
Drawing a link between the composite factor that land is, as it
embodies other vital resources such as water, fauna and flora, Dr Abebe Haile
Gabriel, Director of the
African Union Commission (AUC) Department of Rural Economy and Agriculture,
said changes in the direction of land degradation are faster than in
regenerations and Africa needs to think even more seriously about its future
generations.
Speaking on the legal and regulatory issues of land in Africa, Dr.
Haile Gabriel said 'African futures' should take central stage in any
discussion of land policies and governance.
He said just as other countries have done, African countries could
put a larger section of their working populations in land-based employment in
the short term at least to reduce their dependence on foreign imports of food.
Across much of Africa, land policies do not treat land as a
central determinant of
economic growth and sustained development. Equally disturbing is
the fact that most African countries have no comprehensive land policy.
AU Chair, Yayi Bone |
Indeed, land policy needs to be comprehensive to better reflect
the multi-sectoral perspectives as land policy is really not just about land. In
West Africa, a sub-region of 15 member states, for example only four countries (Burkina
Faso, Ghana, Guinea and
Sierra Leone) have land policy documents to inform the process of
formulating land
laws and establishment of land administration.
The remaining 11 countries only have land laws dealing with
various aspects of land
issues. Land policy formulation is complex and has highly
sensitive political
implications. At the same time however there is little baseline
data. But the problem of inadequate baseline data is also compounded by a lack
of capacity in land policy development.
Ownership
There is also the question of ownership of land policy. National
ownership, Dr.
Haile Gabriel argued is critical to future successful implementation.
Other challenges
faced by the sector are the absence of adequate land policy
implementation strategies
(i.e. where some kind of land policy exists), lack of capacity to
manage change and drab
land administration systems.
All of these challenges are complicated by the rush into Africa
for land by global capital. The Pan Africa Parliament has urged African
governments to adopt a moratorium on large-scale land acquisitions. There is no
evidence that an African country has heeded the continental parliament's call.
Large-Scale Land-Based Investments (LSLBI) in many African
countries are not
subjected to domestic planning. Against this background Samuel
Nguffo of the Cameroon-based Centre for Environment and Development suggested
at the parallel
land thematic discussion the need for African countries to reverse
the current demand-driven selection of locations for LSLBIs and subject land
based investments to domestic planning.
Presently, investors, both local and foreign essentially determine
which locations they want to acquire. And most often as revealed by a 2009
FAO-led study in five African countries (Ethiopia, Ghana, Madagascar, Mali and
Sudan), the LSLBI investors go after the choicest arable lands.
The FAO report is entitled “Land grab or development opportunity?
Agricultural Africa”. The global carbon market is at moment in a tailspin but
Nguffo emphasized the need for African countries to take carbon into account in
the decision making process of LSLBIs. Citing an analysis of a proposed land
concession in Central Africa, Nguffo said estimates compare the state's revenues
from land concession (CFA 900million) and from carbon (CFA 18 billion over 25
years), if the proposed land concession was turned into a REDD project.
Danger
Indeed, the FAO's 2009 study of land grabbing in Ethiopia, Ghana,
Madagascar, Sudan and Mali indicates that large-scale land acquisitions pose a
particular danger to Africa's poor. Citing the preliminary conclusions of another
study in a central African country, Nguffo revealed that yields of small-scale holders
were similar in two (out of three) arge scale palm oil plantations and revenues
of small-scale oil palm farmers were 1.5 to two times higher than incomes of a worker
in an oil palm plantation.
In spite of the challenges around land and its administration on
the continent, Africa remains a target because of widespread perception that
land is plentiful along with a climate favourable to crop production and
availability of inexpensive labour. Records from multiple sources indicate that
in 2009 Ghana had up to 452, 000 hectares of land under large-scale landbased investments,
Mali 162, 580 hectares and Tanzania 809,371 hectares also under large-scale
land-based investments. Many rural Africans, in particular women, derive their
income and livelihoods from cultivation of food crops.
The conversion of land to uses other than growing food for local
consumption thus poses a grave threat to women, other vulnerable groups and
food security. Additionally, a disproportionately large number of African
states rely essentially on food imports. The danger posed to food security set
off by the rising prices of 2007 and 2008 degenerated into violent street protests
in many countries including Cameroon, Egypt, Senegal and Sierra Leone.
It is within this context that Margaret Banda, executive director
of Women Legal Resources Centre, Malawi, counselled deals in LSLBIs must
balance pro-poor priorities with the market by integrating land rights issues
into development and other poverty reduction strategies.
Interests
“Governments in Africa will also have to reconcile competing
interests of various groups. The responsibility falls with the state to hold
corporations to a set of nonnegotiable rights-based investment principles which
protect citizens - women and
men equally”, Banda said.
Africa's smallholder farmers and rural communities are indeed the
main investors in land and agriculture on the continent as such African
governments would need to put them at the centre of agriculture and natural
resource development programmes.
At the moment this is arbitrarily conceived and done.
The joint AUC, UNECA and AfDB Framework and Guidelines on Land
Policy in Africa completed in 2010 lays the basis for the development of robust
land and natural resource governance systems but of course this would
necessarily require sustained investment at the national level.
By Chido Onumah
After
the first part of this piece appeared last week, I received a couple of emails
accusing me of several wrongdoings, from “disgracefully cherry-picking your
press statement” to “being an agent of the opposition”. One responder noted
that “ it
is morally wrong to ignore all Okupe pointed out as regards progress in the
fight against corruption. It is disgraceful to say the least. You don’t have to
kick the president at every twist and turn, just because you hate him”.
President Goodluck Jonathan |
Another intervener said
matter-of-factly, “the President has complied with the law by declaring his
assets, making it public is another thing entirely. There are many reasons it
may not be desirable to make same public. One of the reasons is family pressure
and the need to protect (his) investments”. I don’t know if the two responders
above were speaking on your behalf, but one thing is clear: the issue of
publicly declaring his asset is something President Jonathan can’t wish away as
long as he lays claim to fighting corruption.
It is true that you said
a lot of things during your press conference of Thursday, December 6, 2012. For
example, you averred that “since the present administration under President
Goodluck Jonathan took charge of the affairs of this country, it has worked
assiduously not only to transform the lives of Nigerians but also enhance the
image and prestige of the country abroad.
“A lot has been achieved
in the intervening period with the transformation agenda of the administration.
Despite these achievements, there is unbridled cynicism on the part of some
individuals who have taken it upon themselves to mislead Nigerians by making
unfounded and baseless allegations against this administration. The purpose of
this campaign of misinformation and disinformation is to blind Nigerians to the
sure and steady progress President Jonathan’s administration has made in the
eighteen months that it has been in power, to improve the quality of governance
and deliver on the promises it made to the people.
“We
seem to be living in a socio-political atmosphere of cynicism where theatrical
actions, showmanship and other grandstanding are misinterpreted to mean
political will in addressing a situation. This government does not believe in
just arresting people for the sake of drama or playing to the gallery nor does
it harbour the idea of deploying the anti-corruption agencies as tools to witch
hunt political opponents, which were undisputable familiar practices in the
past.”
That was
you waxing eloquent about President Jonathan’s anti-corruption effort. Now that
I have captured the essence of your message, I can go ahead to critique it. I
decided to dwell on the Freedom of Information Act (FoIA) as referenced in your
speech because, in my estimation, it provides a practical demonstration of the
current government’s fight against corruption or the lack of it. And the reason
is simple: it touches President Jonathan directly.
You
noted, and rightly too, that “all over the world, governments seriously
desirous of tackling the menace of corruption usually adopt a holistic strategy
which encompasses some or all of the under-listed benchmark: Enacting enabling
laws, which clearly define what corruption is and spell out punitive measures; creating by law, the enabling
environment for whistle blowing (FOI)”.
It is on
the strength of this that the Code of Conduct Bureau (CCB) should comply with
the request by the African Centre for Media and Information Literacy and other
organisations asking it to make available the asset declaration of the
president. It is convenient for you to talk glibly about creating the enabling
environment for whistle blowing, but nothing is more convincing than walking
the talk. I am not being frivolous when I insist that the public needs to know
what our transformative president is worth.
I have
written about this before, but it is worth repeating. In 2007, President
Jonathan, as vice president, declared his asset after much pressure from his
boss, the late Umaru
Musa Yar'Adua. In the
intervening period (2007-2011), he did not do any other job (constitutionally,
he is not allowed to) apart from being vice president, acting president, and
president. So what could the president have acquired in four years that he
doesn’t want Nigerians to know about? In a sentence, what is President Jonathan
hiding? If the president doesn’t care enough about Nigerians to make his assets
public, why would he care about steady power supply or good roads?
Of
course, there is no law that says President Jonathan should declare his asset
publicly. But for someone who preaches transparency and accountability, he has
a moral obligation to do so. Beyond this, however, it is important to emphasize
that there is a law that says those who want access to public information
(including asset declarations of public officers) can request such information.
It is called the FoIA. The president himself assented to it a year and half
ago.
On this issue, the CCB which is the custodian of asset declarations is
under obligation to make available the president's asset declaration and those
of other public officials on request. That is what the law says. There can’t be
any excuses or exemption. Nigeria is what it is today because we think the law
is only applicable to certain people.
As
the president’s adviser, beyond laundering his image, it is also important that
you give him genuine feedback and tell him the truth. The truth is that
Nigerians (the much touted happiest people on earth) are not happy.
When I say
Nigerians are not happy, I know am speaking the mind of millions of ordinary
people, not those who are queuing to take the president’s job or those you
refer to as “cynics, ‘latter-day saints’ and emergency activists”.
I am talking
about the millions of Nigerians who are paying the price for the grand
corruption and wanton pillage that have become the hallmark of the Jonathan
administration; those Nigerians that do not have the luxury of going to die in
India or Germany because of the comatose state of healthcare in Nigeria.
If it is unpardonable
for President Jonathan to say he doesn’t “give a damn” about publicly declaring
his asset, it is disingenuous for the CCB to say it is not in a position to
act. It is equally contemptible for Labaran Maku, Minister of Information, to
ask Nigerians, as he did recently during a workshop organised by the Federal
Ministry of Information on the FoIA, “to examine the efficacy of the Freedom of
Information Act in the fight against corruption by demanding for information on
governance from public institutions”.
Nothing typifies the
impunity in Nigeria than the CCB’s obfuscation on President Jonathan’s asset
declaration. Sam
Saba, chairman of the CCB, claims protection under the 1999 Constitution for
his organisation’s refusal to accede to public request for the asset
declaration of President Jonathan. He argues that the FoIA conflicts with the
Constitution and has requested “the National Assembly to enact an Act
prescribing the terms and conditions under which the CCB could make assets
declared by public officers available for inspection by Nigerians” as provided
for in Section 3(c) of the Third Schedule of the 1999 Constitution which
empowers the CCB to "retain custody of such declarations and make them available for inspection by any
citizen of Nigeria on such terms
and conditions as the National Assembly may prescribe" (emphasis added).
I thought that was
exactly what the National Assembly did when it passed the FoIA. What else does
Mr. Saba want the legislature to do? Make another law specifically for the
asset declaration of President Jonathan? To think that it is the same CCB
that wants the public to act as whistle blowers. I have spoken to some legal
scholars on this issue and the consensus is that the aim of Mr. Saba and the
CCB is precisely to subvert the objective of asset declaration.
Since
the CCB that is legally bound to act won’t do so, it is important that we look
to the president to lead by example. I know the president is a good man at
heart and that he aspires to be the most liked president, as opposed to his
current status as the most abused, when he leaves office. His likeability will,
however, depend on how he deals with the cancer of corruption which has made
any form of progress impossible. And that begins with him publicly declaring
his asset.
Nothing
you say or do will convince us to the contrary.
Concluded.
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